behind-the-scenes support for your inbox, calendar, CRM, documents and everything inbetween.
Your Reliable Virtual Assistant
Virtual Assistant wanted?
Look no further!
Hi, I’m Lucy Alexander, founder of LAVA Support, a freelance virtual assistant service based just outside Norwich in Mulbarton. I help busy small business owners and entrepreneurs feel more in control by managing the essential admin they don’t have time for. From inboxes and calendars to CRMs, documents, brand imagery, and day-to-day business support.
With over 15 years of experience across multiple industries, I bring calm, organised, professional support to your business, with total reliability.
If you're buried in emails, juggling client work with scheduling, or spending far too long formatting documents and managing systems, I'm here to help.
At LAVA Support, services are designed to give you more space, more clarity, and more time to focus on what you do best; serving your clients and growing your business.
Clients often describe working with me as “having a weight lifted.”
Because time is valuable, and every minute spent buried in admin is a minute not spent growing your business.
Reliable virtual assistant support makes space for clarity, consistency, and momentum. Inbox, calendar, CRM, documents, all the behind-the-scenes essentials are managed with calm precision, so everything runs smoothly without constant oversight.
Support is tailored, not templated. Flexible enough to adapt to changing priorities, and structured enough to bring real order to daily operations.
The result? Less stress. More focus. A sense of control. And the quiet confidence of knowing things are being handled properly.
Why choose LAVA Support?
Imagine an inbox that feels organised and under control. Emails managed, distractions filtered out, and every important message where it should be.
From scheduling calls to setting reminders, your calendar stays clear and well-managed, so your time goes where it counts. Focused. Efficient. Yours.
Need a polished document or standout presentation? Get high-quality materials that leave a lasting impression.
A custom-built CRM, set up and maintained to keep your client data organised, your follow-ups seamless, and your business moving forward.
From travel bookings to personal task management, get reliable support that keeps both your business and life running smoothly.
The Brand Image Vault is a done-for-you service that uses AI to create a stunning library of on-brand, high-resolution images using your unique brand identity.
Client Testimonial
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Gemma Crane, Mindset HR
Mindset-HR have been working with Lucy at LAVA Support for a while now and I really cannot express how amazing she has been.
When we started working together it was very difficult as a business owner to know what is able to be handed over to her and what is not, however all I can say is that Lucy really has an amazing suite of knowledge and handles anything that is thrown at her.
Be it reactive or a slightly different task that she hasn’t dealt with before. She handles it with full professionalism and uses her initiative to the do the best job. I can honestly say, I do not know where we would be without her now.
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There’s no commitment, pressure, or obligation.